Reference

How pikacutoto Handles Your Personal Information

When you open an account with pikacutoto, we collect only what's needed to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and protect your withdrawals.

Account verification dataPayment history (encrypted)Support requests & chat logsDevice & login security records
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pikacutoto How pikacutoto Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Team online

Email Support

Send a privacy request to our data team at [email protected]. Include your account email and the specific change you need. We respond within 48 hours during business days.

Live Chat

Open the chat widget in the bottom right of your account lobby. Our support team in Makassar and across Indonesia responds 10:00–22:00 WIB, seven days a week, to privacy questions.

Account Settings

Log in, go to Settings > Privacy & Security > Data Requests. You can view what we hold, download it, or request deletion directly from your dashboard without emailing.

SECURITY & TRANSPARENCY

How We Protect and Manage Your Information

Encryption & Transmission

All data sent to pikacutoto — deposits, withdrawals, login credentials — travels over TLS 1.3 encrypted channels. Your account password is hashed using industry-standard algorithms; we never store it in plain text.

Payment Data Handling

When you fund via DANA, OVO, GoPay or QRIS, your transaction details are held by our payment processors. We retain only confirmation tokens and amounts for your withdrawal audit trail; we never access or store your bank details.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytical cookies to improve the lobby experience. You can manage cookie preferences in your browser settings. No third-party advertisers track you across pikacutoto's site.

Data Retention Schedule

Active account data stays on file while your account exists. Closed accounts are anonymised after 30 days. Support chat logs are archived for 12 months. Transaction records are kept for 7 years to comply with financial audit requirements.

Access & Deletion Rights

File a data access request via Settings > Data Requests or email [email protected]. We'll send you all personal data we hold within 7 business days. Deletion requests are processed unless legal or financial obligations require retention.

Breach Notification

If we detect unauthorised access to your account, we notify you immediately via email and in-app alert. If payment data is compromised, we inform our payment partners at once and recommend you change your payment method credentials.

Privacy Policy Frequently Asked Questions

We ask for your full name, email address, phone number, date of birth and country. During deposit setup with DANA, OVO, GoPay or QRIS, we collect your payment identifier but not your banking credentials. Withdrawal verification may require proof of identity or address. We do not collect data beyond what's needed for account security and payment processing.

Personal data is deleted within 30 days of account closure, unless we have a legal obligation to retain records. Payment and withdrawal transaction history is archived for seven years for financial compliance. Support chat logs are kept for 12 months. You can request earlier deletion via our data request form in Settings.

We share payment details only with our payment partners — the operators of DANA, OVO, GoPay and QRIS — to process your transactions. We do not sell personal data to advertisers or data brokers. We may disclose data to law enforcement where local law requires. You can review our full partner list in the Settings > Privacy & Security section.

Yes. Log into your account, go to Settings > Privacy & Security > Data Requests > Download My Data. We compile all personal data, transaction records and messages into a portable file within seven business days. This file is encrypted and sent to your registered email address.

We use session cookies to maintain your login and analytical cookies to measure lobby performance and fix errors. These are not tied to advertising networks. You can disable non-essential cookies in your browser settings without losing account access. Some features may function less smoothly if analytical cookies are blocked.

Deposit and withdrawal data is encrypted in transit and at rest. We do not store your full payment credentials — only tokenised references issued by DANA, OVO, GoPay and QRIS. Your transaction history is visible only to you and our compliance team. All payment gateways are PCI DSS certified.

Change your password immediately. Go to Settings > Security > Active Sessions and log out any unrecognised devices. Contact [email protected] with details, and we'll review your login history. If funds were moved, our team will investigate within 24 hours and escalate to our payment partners if needed.

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